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1. General information on Spam Filtering. |
By default all email sent to you at your mvdsl.com or mvnet.com address will be automatically filtered before it arrives in your inbox and the spam will be stored in an online quarantine. You can safely view your quarantine anytime you like without risk from fraudulent and dangerous email. What to expect from your spam filtering service: 1. Each day, you will be emailed a Spam Digest that includes the suspect email in your personal quarantine. Only suspect email that has arrived since the previous digest is included in each new Spam Digest. You may change how often you receive the Daily Digest to daily, weekly, monthly or never by going to the Personal Dashboard under Settings. 2. Review the contents of the Spam Digest. If you see something you want, simply click the View link and then the Release button to send it to your regular inbox. There is no need to delete the unwanted email you see in your Spam Digest--it will be automatically deleted after 35 days. 3. You can adjust your personal email filter settings, search your quarantine, and even turn filtering off by visiting your Personal Dashboard. A link is provided in each Spam Digest that will take you to the Personal Dashboard. No password or login ID is required.
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How do I change my personal email filter settings, search my quarantine, or turn filtering off? You’ll need to go to your Personal Dashboard. The easiest way to do this is to click on the Personal Dashboard link in your daily digest (click here to view a sample digest), no login ID or password is required to do this. You can also access your Personal Dashboard by going to http://my.mvtel.redcondor.com. The first time that you access your Personal Dashboard in this manner, you’ll need to click on the sign-up link to create a username and password. Now that you have logged in to your Dashboard: (1) to search your quarantine, click on the quarantine tab, select the appropriate time period and click find. (2) To change your settings, click on the settings tab, make the desired changes and then click on Save at the bottom of the page. (3) to turn your filtering off, change all of the filtering options to allow and then click Save at the bottom of the page. How can I be sure that the spam filter is not blocking good email, and what do I do if it does? All quarantined messages are stored for 35 days. You can review your quarantined messages from either the Web Dashboard or the Spam Digest, (for help in accessing your dashboard click here) which can be emailed daily, weekly, or monthly. Any suspect spam can be viewed and released to your mailbox. If after viewing and determining the message to be one you wish to receive, simply click on the view link and then the release button. If the message is from a sender that you always want to receive email from, check the add email address to your white list box before clicking on the release button and emails from that sender will never be filtered. I’m not getting my daily digest, why? 1. Most likely it is being filtered by another spam filter on your computer. Outlook, Thunderbird, Windows Mail, and Netscape Mail all have built in junk email filters. Some Internet Security Suites like Norton or McAfee also have junk email filters. Look for the daily digest in your junk folder and then we recommend disabling any additional junk email filtering that you may have on your computer. 2. Another possibility is that you have not received any email that needed to be quarantined. If there is no suspect email, you won't receive a Daily Digest. Some Spam is getting past my spam filter what can I do? Please forward the spam as an attachment to spam@my.mvtel.redcondor.com. Please note: It is very important that you forward the spam as an attachment as this preserves all of the attributes of the original message. If you click forward and see the original message in the body of your forwarded message, you are not forwarding as an attachment. You’ll need to adjust the settings of your email program.
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How do I stop pornography? (Premium Service) We offer a content filter. This filter blocks someone from using your computer to access a pornographic website. The filter does not block pornographic email. You must use the Spam filter for this. To sign-up go to our Apply Online page and click on the Content Filtering Service link. We charge $1.50 per month for this service. Note: This filter is not available for our dial-up customers.
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Most pop-up adds come from spyware programs running on your computer. Common spyware programs are KaZaa, Gator, Bonzi Buddy, Morphius, Limewire, etc. Getting rid of these programs will help with pop-up adds. Spyware removal programs such as Ad-Aware or SpyBot will help in identifying spyware and assist you in removing it. There are also pop-up killer programs that you can install. Go to Google and search for pop-up killers. MVDSL offers NetXL, a free program that includes a pop-up blocker and anti-spyware protection. Click here for more information on NetXL.
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How do I create additional email accounts? Log in to the Member's Only page. Click here for help logging in. From the Member's Only page click on the "Add/Change/Delete Mailboxes" From this page you can add up to four more mail boxes. If you need more, let us know.
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How do I set up email on my computer? If this is your first email account, go to our home page and click on the Downloads link. Click on the email set up program instruction and print this page for future reference. Next click on the "email set up program" link and save this program. We recommend that you save it to your desktop so that you can find it. Once the set up program is saved, close all open programs and then run the set up program. If this is your second or higher email account, and you want further instructions on how to set up Outlook Express click here .
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How do I log into the Member's Only page? Go to our home page and click on the Member's Only link. The login ID and password are the ones you chose when you signed up for service. The login ID is the first part of your email address. For example if your email address was johndoe@mvdsl.com your login ID would be johndoe. If you can't remember your password, leave this field blank and our system will email your password. If you have more than one email address, you must use the first address created as the login ID.
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Can I hook up more than one computer to my DSL connection? Yes, unless you have a USB modem. If you have a USB modem you can upgrade it for $25.00. The cheapest and most reliable method of hooking up the second computer is to run a CAT5 cable from your DSL Modem and Hub to the second computer. If this is not practical, we have wireless solutions and equipment that will allow you to use your power outlets to network your computers. Call us at 397-2601 for more information.
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How do I use Web Mail and how does it differ from Outlook Express or Netscape? Web Mail allows you to read your email from any computer with Internet access. You do this by going to our home page and clicking on the Web Mail button. Enter your username and password for your mailbox. The first time that you login to Web Mail it will ask you to fill in your name and email address. Enter this information and click on "Save Changes." If you have your own domain name you can still use Web Mail by entering in the userid field your username@mydomain.com and then your password. With Web Mail your mail stays on our computer until you delete it or use a program like Outlook Express or Netscape to download your mail. When you use Outlook Express or Netscape, you download or "pop" all of your mail off our computer onto your computer and it is no longer available through Web Mail.
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I have dial-up access and sometimes it seems like my email has frozen or I keep getting the same mail even after I have deleted it. What is happening? Someone has probably sent you a large email (usually one with pictures). These emails can take over an hour to load. If this large email is number 5 out of 10, you may think that something is wrong and cancel the download. As a result, the next time that you get your email, our computer will send the first 4 emails again because it does not know that you have already received them. So, if this is the problem how do I fix it? If you want the email, just be patient. If you want more information about the email, try using Web Mail to look at it. Web Mail will show you who sent the message, the subject and the size without downloading the whole message. You can then use Web Mail to delete the message if you choose.
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We scan all incoming email to your mvdsl account for viruses. If we find a virus we will notify you as to who sent the email and the type of virus found. We cannot stop this notification for a single user. Many of the new viruses such as the Klez32 virus have the ability to "spoof" the sender. This means that the person in the "from" field probably did not send the virus. Also please be aware that viruses come from other sources such as peer-to-peer programs like KaZaa and programs that you download from the web. Our virus scanner only catches email viruses.
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First you need to create a web page. Programs such as Microsoft Front Page and Netscape Composer create web pages. Once you have created your web page you need to put it on our web server. To do this you'll need to use ftp to move your files and both Front Page and Composer have ftp. You can also download a ftp program by going to our home page and clicking on the "Downloads" link and then downloading WSFTP. You will publish your web page to ftp.mvdsl.com and you must supply your username and password. Your username is the first part of your email address. For example if your email address is johndoe@mvdsl.com your username is johndoe. Your first page or home page must be in the root directory and you must name it index.html. To access your web page go to http://www.mvdsl.com/~yourusername
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I can't view attachments in Outlook Express. How do I fix this? Outlook Express has a security setting that prevents you from viewing most attachments. To turn it off, open Outlook Express, click on "tools" and then "options." Next select the security tab and uncheck the box that says, "Do not allow attachments ..."
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How do I install Microsoft Windows critical updates? Open Internet Explorer, click on Tools and then Windows Update and install all of the critical updates. This works for all versions of Windows
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How do I check my computer for viruses? Norton Utilities and Trend Micro have free virus scans that will let you know if you have already been infected. For Norton Utilities go to http://www.norton.com/ and click on the Symantec Security Check. For Trend Micro go to http://housecall.trendmicro.com/. We also recommend that you install and keep updated a virus scanning program. Norton Utilities and McAfee make the two most popular programs. |
How do I send email using Outlook Express when I'm away from home? If you are using an internet provider other than MVDSL, you must use a username and password to send an email using MVDSL's outgoing mail server. Click here for instructions on how to do this. You will not need to go back to the original Outlook Express settings when you return home. Please note that you can always use Web Mail to send and receive email away from home without making any changes to your computer.
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How do I check my Outlook Express Settings? If you are having problems sending and receiving email, your Outlook Express settings may have gotten corrupted. Click here to verify your settings.
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Why do I receive email not addressed to me? The sender is using BCC or Blind Carbon Copy. This is a useful way of sending email to a list of people while keeping the addresses and identities of the other people on the list hidden. The mailer can set the “To” field to anything he or she wishes, and then put other addresses in the BCC. If you get an email addressed to someone else, your address is one of the many others in the Blind Carbon Copy--which you can't see (hence the "blind"). Many spammers use BCC for illegitimate purposes.
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I only receive part of my email. What is wrong? Assuming that your Internet is working, the two most common reasons for not receiving your email are (1) the sender is using the wrong address or (2) you have MVDSL's spam filter turned on and it is blocking some emails. Click here for more details.
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Moapa Valley Telephone
183 S. Andersen St | P.O. Box 365 | Overton, NV 89040 | 702-397-2601 | Internet Support 702-397-7877
All text and original graphics copyright © 2008 Moapa Valley Telephone
